Customer Support
For web store order or general inquiries, please email eu@golfwang.com with your order number and name in the subject line.
If you ordered from the US store, golfwang.com you can click here for customer support.
Please allow up to 48 hours for response time.
Customer Service Hours
M-F 9:00am - 5:00pm
Return Policy
Items postmarked within 14 days of delivery in the same as new condition, purchased from eu.golfwang.com, will be eligible for a return. Refunds will only be credited to the original payment method used.
GOLF will not refund the original shipping charges with the exception of damaged or incorrectly shipped items.
THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN POSTAGE.
Please include a note in your package that states:
- Order #
- Return
- Reason for return
*Your return will not be processed without an order number*
Please mail your order to:
Ceremony of Roses UK Returns
PO Box 6170
Kenilworth
CV8 2FD
United Kingdom
Shipping Info
GOLF is not responsible for any lost, damaged, or stolen items in transit once the order has shipped from the warehouse.
UK Shipping:
Please allow up to 5-10 business days for order processing.
Orders placed in the UK will be charged a £11.00 flat shipping rate unless otherwise stated on the product or website.
We cannot guarantee delivery dates.
EU Shipping:
Please allow up to 5-10 business days for order processing. International shipments are subject to additional duties, taxes and other customs fees.
Orders placed in the EU will be charged a £20.00 flat shipping rate unless otherwise stated on the product or website.
We can not guarantee delivery dates.
Order Cancellations:
Cancelling an order is only possible if your order has not reached the packing or shipment phase. To cancel an order, please contact Customer Support.
You will be notified when your order is cancelled. Please allow 8-10 business days for a refund to appear back into your original payment method. If your refund has not been received within that time frame, please contact Customer Support.
Involuntary Returns:
Customers will be notified if their order is involuntarily returned back to the warehouse. Customers have 5-7 business days to respond to the notification regarding if you would prefer to receive a refund or if you would like us to re-ship your order. If you do not respond within that time frame, you will automatically be refunded and you must reorder.
Incorrectly Shipped Orders:
Please contact Customer Support for more information.
Misc. Info
PAYMENT
We accept most major credit cards (Visa, Mastercard, and American Express) via Apple Pay, Shopify Pay, Google Pay, and Paypal. We reserve the right to require additional identification verification for international or suspicious orders in efforts to prevent credit card fraud.
PRODUCT AVAILABILITY
Although availability may be indicated on our site, we cannot guarantee product availability. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
FAQ
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Unfortunately, we are unable to return or exchange washed or worn items.
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When your order is shipped, you will receive an email or text notification, tracking number and link.
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Delivery dates cannot be guaranteed.
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Once your order has been processed your order ID will appear on your confirmation page. You will also receive an email confirmation with your 7-digit order ID number.
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When your order is shipped, you will receive an email or text notification, tracking number, and link. Please allow 24-48 hours for your tracking number to register and update into the courier’s system.
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If you check your tracking immediately after it has been provided to you, it may not be registered into the courier’s system. Please allow 24-48 hours for the tracking number to update. If you are still having difficulty tracking your order, please reach out to customer support.
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Please make sure all of your eu.golfwang.com account Information is correct BEFORE you complete checkout.
In the event a product you purchased was sent to the wrong address, please file a support ticket via customer support.
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Review the instructions outlined in the Return section of our info page on how to return items to our warehouse.
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Please reach out to your local post office for most up to date information. Please review our shipping policy above. We are not responsible for lost, stolen, or damaged packages once the order has been shipped.
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Once your payment and order has been processed we are unable to edit or make changes to individual items. Your order can be cancelled if it has not reached the packing and shipment phase. Please return the package or refuse delivery from the mail carrier if we do not cancel your order in time. Once we receive the item, we will process your refund.
Privacy Statement
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from golfwang.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our Customer Support email.